The big challenges Case studies Our wardrobe Insight & research The way we work Next steps ­owering a retail revolution “ Ÿou are acutely conscious of the responsibility you have got, which is the reputation of §the brand¨, the trust ohn œewis is the largest department store retailer in that we have got with our customers the ‡K with an ecommerce offer that sets the benchmark and the need to get that right” for customer experience and proposition. Their business is embarking on a Retail Revolution with the goal of having a market beating omnichannel ­roposition, ‰ ‘, ohn œewis to enable this ohn œewis needed to implement an ecommerce platform that could support their ambitions for the next decade. €eloitte worked with ohn œewis The result is a world class solution to define the re”uired business and handling hundreds of thousands of technology capabilities and software to customer visits per hour on a website that deliver their business goals we acted as enables ohn œewis to internally manage the implementation partner to replace the launch and turnover of more than their ecommerce platform. ‡sing creative †,„„„ products per week. and technical expertise from across the global €eloitte €igital network, we have implemented new ecommerce software from ‘racle T› and web content management software from dobe ‰¦† to deliver the new customer facing website.