Fashion and Luxury Goods

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The big challenges Case studies Our wardrobe Insight & research The way we work Next steps “ The boo… ‚or uxury ƒoos is uneninƒ There are €eo€e „ho neer hae o „orry abou „heher hey †an a‚‚or so…ehinƒ hey ike In one €ar o‚ he „or or anoher here „i a„ays be so…eone „ih …oney o s€en on uxury” ieƒo ea ”ae •resien an –EŒ To’s Click o o€en our ookbook

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps The growth of wealth The — biƒƒes †haenƒes and luxury goods… Click to explore 01 02 The growth of wealth and especially ultra wealth is a global theme €emand for luxury consumer goods is forecast to grow signiﬁcantly oer the next decade and beyond notwithstanding Responding to the Bridging the the expectation for short term slowdown as the preiously pressure for growth digital diide soaring demand in China cools The ƒuestion is – how can you capture this growth… 03 04 electing and anaging the optimising locations full alue chain 05 06 Really knowing arnessing your customers future talent 07 08 Releasing the anaging brand and power of data reputational risk

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps 01 Res€oninƒ o he €ressure ‚or ƒro„h Fashion an uxury brans hae €roe o be resiien oer he †ourse o‚ he o„nurn in re†en i…es bu no„ …any brans are sub‹e† o hiƒher ƒro„h ex€e†aions – an in a …ore †o…€eiie …arke These y€es o‚ €ressures are †reainƒ †o……on ra€s ‚or uxury brans o ‚a ino – su†h as akinƒ riskier ra€i˜ﬁre bes o †a€ure ƒro„h This €ro†ess †an uner…ine one o‚ he uxury se†or’s …os i…€oran €rin†i€es – bran e uiy –onsu…ers are ainƒ o ha †o…€exiy – „ih he abiiy o sho€ on heir o„n er…s „hen an „here hey „an „hie a††essinƒ †o…€ee “The ƒoba uxury ƒoos €ri†e rans€aren†y Res€oninƒ o his €ressure re uires he abiiy o kee€ u€ „ih he †onsu…er an €roiinƒ se†or has oube oer he he… „ih …eaninƒ‚u €rou† ex€erien†es ha srenƒhen bran e uiy ™usainabe ƒro„h – €reserinƒ bran e uiy €as en years an „e an …ainaininƒ ex†usiiy – is he ui…ae e uaion ex€e† i o oube aƒain o baan†e by 2020” ‘asi† €rin†i€es o‚ susainabe uxury ƒro„h Fo†us on ‚e„er ™ay †ose o ‘ui o‚‚erinƒs an isan†e he bran an biƒƒer bes he †onsu…er ex€erien†es ha˜ ‚ro… …ass srenƒhen bran €rin†i€es Leaershi€ in Luxury 201š ›o…an ™a†hs

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps 02 ‘riƒinƒ he iƒia iie Many uxury brans are si uesioninƒ ho„ o briƒe he ‘iƒia iie’ I is a ery ei†ae €ah o rea ƒien „ha’s a sake – he bran heriaƒe An his €ah „i i…€a† …ore han ‹us onine reenue iƒia e†hnooƒies hae re†eny been esi…ae o inﬂuen†e oer a hir o‚ ƒoba in˜sore reai saes We hink ha nu…ber is ikey o ƒro„ o ž0Ÿ urinƒ 201ž This a††eeraion …eans a i€€inƒ €oin in uxury reai „here iƒia †an no onƒer be †onsiere a Ÿ isin† business insea i „i in†reasinƒy be†o…e ‚una…ena o orƒanisaions an he enire †onsu…er˜ bran reaionshi€ Any iƒia …ani‚esaion o‚ he bran – ‚ro… so†ia €a‚or…s o hir €ary isribuors – —0 nees o be synony…ous o he bran †ore aues an be aiore o he nees o‚ he †uso…er o‚ isiors use iƒia ‚or sho€€inƒ˜ A …isaiƒne or ƒeneri† iƒia o‚‚erinƒ …ay a†uay reae a†iiies be‚ore or urinƒ „ien he iƒia iie heir …os re†en ri€ o a sore –onsier iƒia inera†ion €oins a†ross he „hoe i‚e†y†e AWARE CONSIDER EVALUATE PURCHASE LOYALTY RECOEND Diil A € S‚cil S‚cil W ƒ€i „ ‚ƒil … Tƒl A†† Diil Ei‚il CR The New €igital €iide †‡ˆ‰ €eloitte

The big challenges Case studies Our war Our warddrroobebe Insight & r Insight & reesearsearcchh T Thhe way we worke way we work Next steps Next steps 03 ™ee†inƒ an o€i…isinƒ o†aions Whis he shi‚ o„ars o…ni˜†hanne is rea an ƒro„inƒ he as …a‹oriy o‚ ‚ashion an uxury reenues are si rien by o‚ﬂine €hysi†a †hannes I re…ains rue ha he †ornersone o‚ †a€urinƒ his o‚ﬂine reai e…an is si ‘o†aion o†aion o†aion’ – bu a key enaber ‚or su††ess „i be o ensure a †onsisen †ross˜†hanne †onsu…er ex€erien†e ‚ro… †o……uni†aion o †onersion The ariey o‚ e…oƒra€hi† an in˜reƒion nuan†es ¡eƒ †iies su†h as Lonon – or een s€e†iﬁ† srees „ihin †iies – a†inƒ as san˜aone e…an †enres¢ oƒeher „ih ransi an ouris… riers£ „i be ery i…€oran i‚ uxury brans are o ruy †a€ure ƒro„h Ÿ Balancing the physical growth strategy is one of the most important components of success ¤ž A baan†e †iy ƒro„h sraeƒy ¡in†uinƒ oues£ re uires ee€ unersaninƒ o‚ nuan†es o‚ uxury †onsu…ers say o‚ †aeƒory €ri†e an sye hey „an o ‚Šc‰ ‹ Œ l –iies a €rou† be‚ore €ur†hase Luxury brans shou Transi ‡‚ˆ‰ Touris… Non˜†iy uxury ouris… seek o ƒenerae …axi…u… esinaions ¡eƒ resors aue ‚ro… he ‘…aƒi† rereas£ †an o‚‚er siƒniﬁ†an hour’ be‚ore ﬂyinƒ €ahs o †os˜e‚‚e†ie ƒro„h Œnine ¥o„ A‚ﬂuen ™ho€€ers ‘uy Luxury ›oos 2014 ›ooƒe / I€sos

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps 04 Manaƒinƒ he ‚u aue †hain Ÿ –reainƒ uaiy €rou†s re uires ex uisie …aerias an †are‚u arisanshi€ Many uxury ƒoos †o…€anies are ¤š iƒheninƒ heir †onro oer a as€e†s o‚ heir business – ‚ro… esiƒn o isribuion ‘y …anaƒinƒ he ‚u aue †hain o‚ exe†uies are hiƒhy ¡an o‚en ineƒrainƒ …ore saƒes o‚ he aue †hain£ †o…€anies †an he€ ensure ha hey hae ex†usie riƒhs †on†erne abou risks „ihin o an aaiabiiy o‚ in€us an €roe† he €osiioninƒ an he ‘ ‹ lŠ c‰i‹ re€uaion o‚ heir brans E‚‚e†ie aue †hain …anaƒe…en „i be an in†reasinƒ sour†e o‚ †o…€eiie aanaƒe The Ri€€e E‚‚e† 201š eoie ¦uaiy s€ee an susainabiiy beinƒ €ri…ary aue riers – a o‚ „hi†h si unerneah he banner o‚ ensurinƒ bran heriaƒe an e uiy re…ain ina† €eliering alue and protecting the brand throughout the alue chain S cŠiŽ ‚Œ SŠ††lŽ Rapid Time to Market C‚‹€i€ ‹ Di€iƒŠi‚‹ ”eri†ay ineƒrainƒ ao„s ‘y †onroinƒ …ore o‚ he ›reaer †onro oer he beer aaiabiiy …ore sabe su€€y †hain i †an reu†e †uso…er ‚a†inƒ i…aƒe o‚ †oss an …ainains uaiy he i…e ‚ro… †a„ak o he bran eƒ buyinƒ ba†k †onro o ensure hiƒh˜ uaiy †oa˜hanƒer o res€on o ‚ran†hise sores o ensure …aerias ‚or €rou†s †uso…er e…an bran ineƒriy

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps 05 Reay kno„inƒ your †uso…ers Ÿ I…aƒine kno„inƒ „ha eery †uso…er is ƒoinƒ o buy as hey „ak ino he sore This …ay be he i…€ossibe rea… bu aan†es in †ieneinƒ are …oinƒ ha rea… †oser –ieneinƒ …ay no be ne„ o ‚ashion an uxury brans – §4 saes asso†iaes †an re†oƒnise key †uso…ers on siƒh ¥o„eer he rise o‚ he ƒoba †uso…ers o€erainƒ a†ross ƒeoƒra€hies o‚ reai ransa†ions si ake €a†e an …ui€e †hannes …akes i harer an …ore †o…€ex in sore nururinƒ lŠƒl cŠ€‚’ ‚or †o…€anies o †o…€rehensiey unersan heir †uso…er li‚‹€‰i†€ hrouƒh iƒia †ieneinƒ base iƒia †ieneinƒ „hi†h in†ues eainƒ˜eƒe €ro†esses …akes he… …ore ikey o †oninue anayi†s an aan†es in –RM syse…s is eierinƒ a €ersonaise †uso…er ex€erien†e a†ross †hannes – an Œ‚ liŒ i’ ui…aey i…€roinƒ †onersion raes an reenues The Ne„ iƒia iie 2014 eoie Šour core clienteling steps to increase customer loyalty and conersion ˆ T ‹ l ‹ cŠ€‚’ ‚Š c‰ ƒi‹€ cŠ€‚’ ‚ ‰ €‚ ‰ † T‰‚Š‰‚Š ‰ ‹i E’†‚ˆ i‹ €l € cŽcl „ i‹ ’‚‹i‚i‹ The essentials €€‚ci € ‚ †‚i ‹ ’ €Š ’ ‹ ‹ƒl € of clienteling ‹ ‘c †i‚‹l i‹“€‚ c‚‹i‹Š‚Š€ i’†‚ ’ ‹ cŠ€‚’ ‘† i ‹c ‹ R l ‹ ‹ i’ lŽ Œ‚ll‚ˆ“ Š† ƒi‹€ cŠ€‚’ € ƒck Œ‚ ’‚

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Ÿ 06 ¥arnessinƒ ‚uure aen The ‚ashion an uxury se†ors are ‚a†inƒ ra€i business ©ž †hanƒe an €eo€e are a he hear o‚ his reouion I is „iey a††e€e ha †o…€anies „ih „e˜orƒanise of companies rate workforce aen …anaƒe…en €ra†i†es are ƒaininƒ he †o…€eiie aanaƒe ¨e „ihin hese se†ors here is si a siƒniﬁ†an capability as an ‘Š ‹’ ‚ ‘i’†‚‹’ †haenƒe in ﬁninƒ he riƒh €eo€e „ih he riƒh ski …ix o enabe su††ess‚u ƒro„h hrouƒh a €hase o‚ …a‹or c‰ll ‹ „ only ˆŒŽ beliee they ransiion an ex€ansion Exe†uie eaers shou a€€y are ready to address it ‹us as …u†h business kno„eƒe an a†u…en as †reaiiy o soe †o…€ex orƒanisaiona an aen …anaƒe…en issues E‘’†l l i‹ †cic € ‚ cc €€ ‹ i‹ l ‹ Treainƒ I‹‹‚ Use ‘iƒ aa Mainain an cŠii‹ „ho an €‚cil ’ i o † ‹ ci ‹ ike „here †o……uniies l ‹ † c‹i ’k i‹ ‹ ˆ‚k€ ƒ ‹c‰ ›oba ¥u…an –a€ia Trens 2014 eoie

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps 07 “Œrƒanisaions ha use anayi†s Reeasinƒ he €o„er o‚ aa ‚or †o…€eiie aanaƒe „ere 2–2 I‚ he †uso…er is kinƒ he aa are he €a„ns – he ‚ounaion i’ € ’‚ lik lŽ o subsaniay ‚or any „inninƒ €osiion There is …ore in‚or…aion aaiabe han ou€er‚or… heir inusry €eers” eer be‚ore on €eo€e’s †onsu…€ion habis behaiours rens an e†ision riers ¥o„eer ines…ens in biƒ aa an anayi†s are „ase i‚ e†ision˜…akers re†eie erroneous insiƒhs or o I‘M MIT 2014 no hae he skis or †o…€een†ies o †oner soi insiƒhs ino business e†isions Uno†kinƒ his in‚or…aion is key o unersaninƒ „ha he …in˜se o‚ he †onsu…er is no„ an is ikey o be in he ‚uure ‘y 2020 „e ‚oresee a „or o‚ rea˜i…e inke €ari†i€ans a†ross †uso…ers e…€oyees sharehoers an he …arke€a†e rien by he †onerƒen†e o‚ ‘iƒ aa he Inerne o‚ Thinƒs an aa ™†ien†e uxury reaiers „i be abe o beer unersan heir †uso…ers res€on o …arke rens an aior saes in‚or…aion & €rou†s The future of data k † l c • • • • • • Content • • • • • • €ata cience • • ’New Insights“ ocial • ‘nalytics S ‰ € “Big €ata” ’ ‚ ’New –rocessing“ ‚ ‰ € Š obile Cyber l C • “Interenet of Things” € • ’New ouces“ • • Cloud • • • • Content • • • • • € Ž ‚ l † ’ E •

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps 08 Manaƒinƒ bran an re€uaiona risk Neary hree˜ uarers o‚ …a‹or oss eens o††urre I †an ake …any years o bui a bran bu ony one ue o †orreae an …o…en o ruin i Luxury brans hae a„ays neee o inere€enen risks €re€are ‚or an res€on o sraeƒi† un†erainy †or€orae risks an re€uaiona issues – „hi†h †an €ay ou oer i‚‚eren i…e horiªons ‘u in a „or o‚ in†rease †o…€exiy The alue killers reisitedœ ‘ risk management study oaiiy an un†erainy brans „i nee o baan†e †‡ˆ‹ €eloitte ƒro„h as€iraions an o€eraiona €ans „ih he sraeƒi† risks hey ‚a†e As he o€erainƒ eniron…en †oninues o eeo€ in †o…€exiy ¡eƒ eoinƒ reƒuaion so†ia …eia †o……uni†aions …ore †onsu…er †hannes broaer ƒeoƒra€hies ‘‚aser’ risks£ †o…€anies „i nee o in†rease heir iƒian†e – „ih bran an re€uaion beinƒ he sronƒes †o……oiy o €roe† —i l €€‚‹€ ‚‹ †Ši‚‹l i€k ’‹ ’ ‹ €on’t wait until a crisis hits to get ready – “we wish we’d acted earlier” 1 2 ˜ery decision during a ma™or crisis can affect stakeholder alue 3 Response times should be in minutes not hours or days 4 šou can emerge stronger 5 ›hen a crisis seems like it’s oer it’s not

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Case studies Click to explore how a selection of world’s leading brands have taken journeys with us Digital uly chain ‚ashion ‡ Luˆury GLOBAL LUU Goods Co†anies GOOD COA ‚inance €nnovation Growth GLOBAL LUU B„AUƒ BA D ƒechnology „…co††erce etailers

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Releasing the power of digital “€eloitte took a very personal interest in the company and it started to feel a lot less like a client relationship and more Elvis & Kresse, a luxury goods company with a strong like a genuinely personal relationship” sense of social responsibility, had hit a brick wall. The couple behind the business, ames enrit and Kresse esling, Kresse esling, Žounding partner knew their website needed a thorough overhaul. This was necessary not only to provide them with uptodate marketing Elvis & Kresse and social media tools, but also to convey more effectively that although they used sensitively upcycled materials to create their belts, bags and accessories, their offering was on a par with the big names in luxury goods. s part of the ocial nnovation ioneers n the weeks following the new site going scheme, which provides expertise to live, Elvis and Kresse saw a ƒ„… increase innovative social enterprises, a €eloitte in the number of visitors to the site and €igital team worked with ames and a †„… rise in their online sales, allowing Kresse to understand their ecommerce the company to donate more back to the ambitions, while also showing them good causes they support. ‡sers of the some exciting possibilities to take things website have been so delighted with the further. e worked closely with them improvement that they have called the throughout the process, from the company to tell them that, something wireframes, through the mockups and that had never happened before. The site then on the site itself, ad‚usting the design is based on the ˆig ‰ommerce platform, live in the test environment so that they which is very cheap to run while also could see the effect of changes. making product management and order fulﬁlment much easier.

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps ‘ptimising the supply chain t is a common problem for many luxury goods companies and fashion retailers’ how to minimise the amount of product that is ‘li”uidated’ at the end of a season– ‘ur client faced this problem – and lacked the ability to reverse the goods, and reallocate them to different distribution channels in order to avoid this wastage. low moving items and obsolete stocks were not reallocated to channels where they could create additional revenue. This ‘reverse logistics concept’ also tied e developed and evaluated a range into other value drivers, such as’ the increasing of different scenarios for designing and importance of the outlet channel, the executing the reverse concepts – and buyback offers for independent retail then tested these against rigorous stores, and the centralisation of repair business ob‚ectives. activities for Europe at the logistics warehouse. Žor example, we were able to test different options against cost implications orking closely with the client, our and potential additional revenue ˜ margin experienced team provided advice and improvements for different scenarios. expertise in key components of building ‡ltimately, our work helped this luxury the solution, including’ logistics, process brand to signiﬁcantly reduce the ageold development, transfer pricing, customs problem of endofseason wastage – and tax. but under a controlled and owned solution ™protecting the brand’s position and adding value to the businessš. ›œ‘ˆœ œ‡ž‡RŸ ›‘‘€ ‰‘¡¢Ÿ

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps orking in partnership “The artners and senior managers are very proactive at giving us recommendations which add value helping the companies rada is a global leader in highend luxury fashion clothing move forward” and accessories. n the ‡K we work extensively with rada’s ‡K retail network, and with ‰hurch’s English hoes worldwide group ™ac”uired by rada in £¤¤¤š. e have been the auditor rada, ‡K for several years and in that time we have built up and developed excellent and truly distinctive relationships. Through these relationships, we have t is this that enables us to raise commercially been successful in building an extensive focussed and appropriate insights to the knowledge and appreciation of the management team, adding real value whilst businesses. s a result, we are the trusted conducting our audit and tax services for ﬁrst portofcall for ongoing advice on the companies. ﬁnancial, taxation and accounting matters and are on constant communication peciﬁc and recent examples of this throughout the year. in action include recommendations, benchmarking and observations around The centre of our partnership with the the group’s decision to invest in real ‡K companies is built on our excellent estate, factory expansion and also impact relationship that we have with management assessment on the ‡K business of the and our cumulative knowledge of the ›overnments pension autoenrolment. business as well as our retail sector specialisms in the ﬁrm.

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Putting the consumer at “en types of innovation explores diverse the heart of innovation elements of innovation’s impact on the total customer experience. It distills three decades A global luxury beauty company struggled to come of innovation research into an action up with breakthrough innovations that customers and orientated framework” consumers loved. In 201 we were tasked to help them get closer to their consumers and innovate beyond product. heir business was stuck in a growth ipak …. †ain ean I‡ˆ‰A trap by focusing on incremental improvements to oncepopular brands they had tremendous pressure to grow but had lost connection with consumers and worse had become a riskaverse company slow to commercialie bold ideas. oblin worked with a halfdoen his helped each of the brands think of their global brand teams to conceive through the different types that they and develop breakthrough innovations can combine to build breakthroughs. that helped them transcend orthodoxies e then reverseengineered the and create more compelling customer organisational and operational conditions experiences. e built systemic innovations that made them work creating a blue that went beyond product delivering print for restarting the company’s consumercentric offerings and break Innovation engine. oday the company through businesses using the 10 types is regaining the capacity and conﬁdence of innovation. to focus on fewer bigger bets to conceive develop and launch innovations that engage consumers with new and compelling experiences.

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps strategy for growth “This was a great piece of strategy work based on a real understanding of our business and our people. ¢ew œook ¢ew œook, a global fastfashion retailer with over £,„„„ now has a clear vision that is actionable, stores around the globe, had experienced two se”uential differentiating and understood years of signiﬁcant proﬁt decline in ¥„££ and ¥„£¥. Žaced with ﬁnancial pressure from private e”uity investors by everyone” and with a new ambition to become a global, multichannel brand, the new ‰E‘ and executive team were seeking nders Kristiansen, ‰E‘, ¢ew œook to deﬁne a robust growth strategy to help turn around the business. e helped to identify potential growth ith a clear threeyear vision now opportunities for the business, including deﬁned, the challenging part was helping a long list of strategic initiatives and ¢ew œook plan and prepare for execution. expansion markets. The team ran a series e worked with the client to develop of workshops with ¢ew œook €irectors detailed activity roadmaps for each to prioritise initiatives and markets based strategic initiative, identify organisational on their attractiveness and ¢ew œook’s barriers that could inhibit the effective ability to win against each opportunity. delivery of the strategy, and support the This resulted in a clear set of focused organisation in overcoming key barriers. ‘here to lay’ initiatives that made The ‰E‘ communicated the strategy to up a ‰ore ›rowth ¡odel, including the ˆoard within two weeks and began the delivery of a seamless multichannel delivering thereafter. ince the new customer experience and a new pricing strategy was launched, ¢ew œook has strategy, that could ultimately be seen likeforlike sales, overall revenue rolled out globally. and underlying operating proﬁts grow. The retailer also successfully opened ten stores in ‰hina as part of the international expansion plan.

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Establishing the foundation of retail excellence Selfridges was founded in 1909 but is constantly challenging itself to be at the forefront of retail, to be able to sustain this level of excellence it is crucial to have an IT foundation that can keep up with the business need eloitte have supported Selfridges in a nuber of areas across their IT real estate fro IT Strategy to Transforation and Service anageent recent proect exaple was ensuring deployent is a good exaple that the introduction of sart phones and of how we ai to structure uch of our tablets did not expose the to security work in areas of technologyŠ it delivered and anageent challenges eloitte a costˆcase that identiﬁed the cost for was engaged to help Selfridges anage provisioning an solution, deﬁned this si able risk as Selfridges has the an enrolent policy that outlined the second largest ﬂagship store in the guidelines and policies to be followed, ‚ƒ and has been at the forefront of and we built a “lessons learned” introducing obile technology across docuent highlighting insights and their organisation risks encountered during deployent to assist and accelerate future The obile evice anageent „… ipleentations ipleentation included the selection of the preferred vendor and deﬁning the activities re‡uired for user deployent eloitte helped to identify all devices to deploy to and deﬁned the rollˆout schedule, as well as developing collateral for Selfridges to extend the ipleentaˆ tion at other ‰roup organisations

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps owering a retail revolution “ Ÿou are acutely conscious of the responsibility you have got, which is the reputation of §the brand¨, the trust ohn œewis is the largest department store retailer in that we have got with our customers the ‡K with an ecommerce offer that sets the benchmark and the need to get that right” for customer experience and proposition. Their business is embarking on a Retail Revolution with the goal of having a market beating omnichannel roposition, ‰ ‘, ohn œewis to enable this ohn œewis needed to implement an ecommerce platform that could support their ambitions for the next decade. €eloitte worked with ohn œewis The result is a world class solution to deﬁne the re”uired business and handling hundreds of thousands of technology capabilities and software to customer visits per hour on a website that deliver their business goals we acted as enables ohn œewis to internally manage the implementation partner to replace the launch and turnover of more than their ecommerce platform. ‡sing creative †,„„„ products per week. and technical expertise from across the global €eloitte €igital network, we have implemented new ecommerce software from ‘racle T› and web content management software from dobe ‰¦† to deliver the new customer facing website.

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The big challenges Case studies Our wardrobe Insight & research The way we work Next steps ™raeƒy H‚ˆ ˆ c‹ ‰ l† ™raeƒy is abou †hoi†es We „ork sie by sie „ih The range of challenges we help our clients tackle is dierse but our client engagements hae some common characteristics Šor exampleœ our †iens o …ake he †hoi†es ha „i he€ sre†h an shar€en heir a…biion – ƒroune ﬁr…y in he reaiies • We he€ †iens †ari‚y he naure o‚ he o€€oruniy or €robe… o‚ he …arke€a†e he †a€abiiies o‚ heir orƒanisaion ‚re ueny assisinƒ in €roiinƒ ‘sru†ure o he unsru†ure’ an he ƒoas o‚ heir sakehoers We unersan ha • We su€€or †iens in …akinƒ he riƒh sraeƒi† †hoi†es abou hose €robe…s sraeƒy sans or ‚as on exe†uion – an „e are kno„n ‚or eierinƒ ‘exe†uabe sraeƒy’ Wih oer š00 • –ru†iay „e „ork „ih †iens o eeo€ exe†uabe souions o hose €robe…s ei†ae €ra†iioners eoie’s ™raeƒy €ra†i†e has he s†ae breah an e€h o eier ƒenuine i…€a† an insiƒh o our ‚ashion & uxury †iens U‹l‚cki‹ N ˆ S‚Šc € OŒ ‡‚ˆ‰ ki‹ ‰ C‚‹ﬁŠi‹ ‚€ ‚Œ W‰ ‰ O‹i€i‚‹ Y‚Š H ‡‚ Œ‚ ‡‚ˆ‰ ™in†e «anuary 201š he eoie ™raeƒy ea… has aso TR‘T˜žIC COIC˜ ›RŒWT¥ •AT¥ RE”ENUE in†ue Monior eoie Foune in he eary 1§—0s by a see† TRŸCTŸRINž MANA›EMENT ƒrou€ o‚ ¥arar ‘usiness ™†hoo €ro‚essors Monior eoie has been a he ‚ore‚ron o‚ sraeƒi† hinkinƒ resear†h an –ŒN™UMER NETWŒR¬ FŒŒT•RINT –¥ANNEL innoaion ‚or a…os š0 years •RI–IN› & IN–ENTI”E™ Œ•TIMI™ATIŒN ™TRATE›¨ MAR¬ETIN› •ŒRTFŒLIŒ / TAR›ET Œ•ERATIN› E®–ELLEN–E MAR¬ET RE”IEW MŒEL

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps iƒia ¥o„ has iƒia †hanƒe he „ay ha sho€€ers resear†h an buy ‚ashion an uxury ƒoos¯ An ho„ †an you use “We oe o ex€ore ne„ „ays o‚ iƒia o enhan†e heir ex€erien†e o‚ your bran¯ eoie enƒaƒinƒ €eo€e on heir …obies iƒia is a bo an innoaie €ar o‚ eoie ha is here an abes an i……ersinƒ he… o ans„er hese uesions ‚or you We o‚‚er a †o…€ee in an a…aªinƒ ex€erien†e usinƒ iƒia €a†kaƒe ha †an ake you a he „ay ‚ro… sraeƒy beaui‚u ookinƒ a€€s” hrouƒh ex€erien†e an †reaie esiƒn o bes€oke eeo€…en an …anaƒe souions Like you „e €u he †uso…er ﬁrs an a he hear o‚ eeryhinƒ „e o buiinƒ a…aªinƒ ex€erien†es aroun he… H‚ˆ ˆ c‹ ‰ l† S Ž W ƒ„ ’‚ƒil ‹ i‹“€‚ O†i’i€i‚‹ … A‹lŽic€ S cŠiŽ When †reainƒ your sraeƒy ‚or he We †an he€ you o †ra‚ a uni ue an There’s an enor…ous a…oun o‚ aa In he iƒia era one’s ieniy †an ui†ky uxury …arke „e sar an ﬁnish „ih €ersonaise ex€erien†e ‚or your †uso…ers aaiabe ‚ro… „or˜o‚˜…ouh ra†kinƒ be ao€e by so…eone ese ¥o„ o your business ƒoas Œur ei†ae iƒia „hereer hey inera† „ih your bran o so†ia inﬂuen†e o …obie behaiour businesses hen €resere heir †o…€eiie €ra†iioners „ork „ih you o brinƒ a be i a€o€ €hone is€ay aerisinƒ or o onine an in˜sore anayi†s We †an aanaƒe an †iens¯ We beiee rus susainabe iƒia sraeƒy o i‚e he€inƒ in sore We †an he€ you bui an onine he€ you „ih he †oe†ion an an sa‚ey are †ru†ia ‚or uxury †uso…ers you o …ee he reaiies o‚ oay… an €resen†e on your sie hrouƒh your unersaninƒ o‚ he reean aa an an ‚or your orƒanisaion o €roe† aue o…orro„ Eeryhinƒ „e o „i be aerisinƒ an on so†ia €a‚or…s ha is o †oner i ino a beer …ore We he€ you o be beer €roe†e an ex uisiey aiore o …ee your nees „orhy o‚ he bran ha you hae †reae €ersonaise †uso…er ex€erien†e resiien aƒains iƒia risks an ao„ you o re…ain isin†ie an ha †eary e†hoes your aues

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Innoaion ¥o„ „e †an he€ Ensurinƒ uaiy innoaion is one o‚ he key roues o obin he€s orƒanisaions innoae …ore e‚‚e†iey susaininƒ aue in ‚ashion an uxury We €u eainƒ business ex€erien†e o „ork aonƒsie †uso…er˜†enre ›her›her›here to innoatee to innoatee to innoate ow to innoateow to innoateow to innoate resear†h an a esiƒn˜e a€€roa†h o †ra‚ broa reiabe WWWorkinƒ aonƒsie senior eaers „e orkinƒ aonƒsie senior eaers „e orkinƒ aonƒsie senior eaers „e Innoaion rInnoaion rInnoaion re uire uire uires es es is†i€ine †o…€een†eis†i€ine †o…€een†eis†i€ine †o…€een†e an re€eaabe a€€roa†hes o innoaion Wih …ore han ex€orex€orex€ore ho„ ‚ore ho„ ‚ore ho„ ‚or†es o‚ †hanƒe „i†es o‚ †hanƒe „i†es o‚ †hanƒe „i ikey ikey ikey an ex€erien†e Tan ex€erien†e Tan ex€erien†e To innoae su††ess‚uo innoae su††ess‚uo innoae su††ess‚uyyy hiry years o‚ ex€erien†e „e he€ orƒanisaions a€ ino i…€a† your ener€rise an inusryi…€a† your ener€rise an inusryi…€a† your ener€rise an inusry an ran ran reiabyeiabyeiaby you nee o bui he innoaion you nee o bui he innoaion you nee o bui he innoaion heir ‚u innoaion €oenia by seinƒ innoaion sraeƒy¢ an „heran „heran „here in ha see…inƒy †haoi† e in ha see…inƒy †haoi† e in ha see…inƒy †haoi† †a€abiiies syse…s an sru†ur†a€abiiies syse…s an sru†ur†a€abiiies syse…s an sru†ures haes haes ha ans†a€e ies o€€oruniyans†a€e ies o€€oruniyans†a€e ies o€€oruniy ararare riƒh ‚or your ener€risee riƒh ‚or your ener€risee riƒh ‚or your ener€rise esiƒninƒ buiinƒ an aun†hinƒ innoaions¢ an eeo€inƒ he… ino beer innoaors We hrie on ›hat to innoate›hat to innoate›hat to innoate †oaborainƒ a†ross …ui€e €ers€e†ies an „e are WWWe „ork „ih you o †oner o€€oruniiese „ork „ih you o †oner o€€oruniiese „ork „ih you o †oner o€€oruniies unie by our ruhess †uriosiy an ee€ esire o an ieas ino businesses Usinƒ ƒeneran ieas ino businesses Usinƒ ƒeneran ieas ino businesses Usinƒ ƒeneraieaieaie brinƒ o i‚e innoaions ha †reae rea aue rrresearesearesear†h …ehos „e unearh ne„ insiƒhs†h …ehos „e unearh ne„ insiƒhs†h …ehos „e unearh ne„ insiƒhs rrreƒareƒareƒarinƒ †uso…er nees ¡in†uinƒ †uso…er nees ¡in†uinƒ †uso…er nees ¡in†uinƒ bohinƒ bohinƒ boh “exr“exr“exre…e” †uso…ers an he onese…e” †uso…ers an he onese…e” †uso…ers an he ones you haen’ „on oer ye£you haen’ „on oer ye£you haen’ „on oer ye£ ›e use high protocol tools to build bold and sophisticated innoations with the “Ten Types of Innoation” obin is eoie’s ƒoba innoaion ﬁr… Œur ea… is a uni ue †o……uniy o‚ esiƒners so†ia s†ieniss enƒineers an M‘As „orkinƒ aonƒsie our †iens o bui ne„ businesses an o‚‚erinƒs

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The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Aui & assuran†e We srie o †oninuousy raise he bar on aui uaiy an aue¢ by eierinƒ in‚or…e †haenƒe ineiƒen insiƒh an buiinƒ ƒreaer rus „e he€ †o…€anies bui inesor †onﬁen†e ‘y †o…bininƒ isionary hinkinƒ ousaninƒ €eo€e an he s…ares e†hnooƒies our aui eiers exerna €ers€e†ies in he …os reean an risk˜‚o†use „ay We ƒo beyon ﬁnan†ia assuran†e e…bra†inƒ our reƒuaor re uire…ens an eainƒ he €ro‚ession’s res€onse o he „ier €ubi† ineres aƒena H‚ˆ ˆ c‹ ‰ l† VlŠ P ‚†l I‹€i‰€ š‚l“‚‹ i€‚Ž In†reasinƒy „e are hearinƒ ha broaer an ee€er We hae a ne„ork o‚ ei†ae aui €ro‚essionas We €roie insiƒh in …any ‚or…s ‚ro… o€i†a ™eera aisory €roƒra…s hae been su††ess‚uy assuran†e oer an aboe ha o‚ our †ore aui „hose €ri…ary ineres an ‚o†us are ‚ashion an houƒh˜€ie†es o s€e†iﬁ† ben†h…arkinƒ aroun roe ou our aui †iens in†uinƒ° ee€ ies on o€inion i is be†o…inƒ …ore an …ore i…€oran uxury †iens We hae a ruy inernaiona €ra†i†e a††ouninƒ €oi†ies or €ro†esses an †onros ‚ro… †onros an risk ‚ra…e„ork assess…ens¢ –onra† o our †iens reƒuaors an oher sakehoers „hi†h ao„s ‚or beer inera†ions be„een ƒrou€ an in‚or…a ie„ on key €rioriies o eaie ﬁnan†e †o…€ian†e¢ Ai†e on ransiion o IFR™ or We ai… o €roie he isin†ie Aui ia a nu…ber an †o…€onen ea…s ‚un†ion e‚‚e†ieness surey ﬁninƒs ‚ro… „orkinƒ ne„ ao€ion o‚ areas – in†uinƒ hose hiƒhiƒhe o he riƒh – „ih s€e†iaiss o a€€y our €ro€rieary IT e†hnooƒy our €eo€e insiƒhs an eainƒ ai†e o ieni‚y rens ‚ro… exisinƒ ﬁnan†ia aa

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps ‰orporate ﬁnance How we can help The fashion and luxury sectors are, by their very e have an unparalleled level of expertise ranging from advising nature, the most innovative, dynamic and exciting on the raising of e”uity or debt ﬁnance, assessing potential targets, business sectors in the world. nvariably new entrants advising on transactions, undertaking valuations, supporting on negotiations and all with aim of realising your growth ambitions. and established players face a wide range of exciting and exacting challenges across their business lifecycle© whether raising seed funding to establish themselves, obtaining new sources of finance to expand ourcing investment and ¡ergers & ac”uisitions, organically or though ac”uisition, realising value efﬁcient ﬁnancing divestments, ‘s by a sale to new owners or accessing the public markets. t €eloitte, we recognise the importance to our Effective clients of working with them across this lifecycle. Raising ‘ptimising Reallocating dentifying €eal €elivering ‘ur dedicated team of corporate finance professionals Žunds ‰apital ‰apital the Right €eal Execution the Returns seeks to be with you every step of the way. ˆy bringing tailored advice and deep expertise we look to support you in meeting the challenges and opportunities that face your business as it grows and thrives. e pride Snapshot client story ourselves in combining innovative business thinking with practical commercial solutions, serving a range ŽŽŽor a global apanese watch gror a global apanese watch gror a global apanese watch group weoup weoup we of clients from small independents to ma‚or identiﬁed key value drivers which supportedidentiﬁed key value drivers which supportedidentiﬁed key value drivers which supported global powerhouses. the the the successful successful successful bid bid bid of of of a a a wiss wiss wiss leadleadleading ing ing manufacturmanufacturmanufacturererer of mechanical movements and componentsof mechanical movements and componentsof mechanical movements and components for the mechanical watch industryfor the mechanical watch industryfor the mechanical watch industry. peciﬁc. peciﬁc. peciﬁc contributions wercontributions wercontributions were value pre value pre value preserving adviceeserving adviceeserving advice on the on the on the and model al and model al and model allowing for alowing for alowing for a competitive offercompetitive offercompetitive offer

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Finan†e H‚ˆ ˆ c‹ ‰ l† eoie’s ‚inan†e o‚‚erinƒ ao„s you o enhan†e We eier aue o he ﬁnan†e ‚un†ion in hree …a‹or areas – o€eraiona business an s€e†iaise Uner€inninƒ hese are he key enabers su†h he use an reurns on your †a€ia so ha your business as orƒanisaion an €eo€e¢ in‚or…aion an syse…s¢ €ro†esses an €oi†es has is o„n eniron…en ‚or ƒro„h by eierinƒ „hi†h he€ he ﬁnan†e ‚un†ion o‚ he ‚uure be†o…e a rue €arner a €o„er‚u ﬁnan†e sraeƒy eoie has a breah o‚ o he business ex€erise in he roe ﬁnan†e €ays hrouƒhou he i‚e˜ †y†e o‚ a uxury business in†uinƒ †a€ia €rou†iiy ﬁnan†e sraeƒy an €ro†ess o€i…isaion This ensures • ™u€€or he ƒro„h o‚ he business • Inrou†e il‚ ﬁ‹‹c ha your …oney is „orkinƒ he bes i †an ‚or you hrouƒh ‚†i’i€i‹ ‚Œ ŒŠ‹i‹ €‚lŠi‚‹€ s€e†iﬁ† o he ‚ashion an ao„inƒ you o …ake he bes e†isions o li‹ € an ex€ansion ﬁnan†inƒ an uxury se†ors an o bree su††ess your business • Reu†e ƒoba risk reae o • Œ€i…ise †o…€ex ﬁ‹‹c “ ‘ €ŠcŠ c‚’†li‹c i ‹ †‚c €€ € O† i‚‹l S† cili€ • e†rease re€orinƒ risk ﬁ‹‹c ﬁ‹‹c hrouƒh ŒŒ ci • I…€e…en €† cili€ ﬁ‹‹c ’‹ ’ ‹ an šŠ€i‹ €€ €Ž€ ’€ o brinƒ abou e‚ﬁ†ien ﬁ‹‹c „orkﬂo„ i…€roe †onros • ‘rinƒ abou e‚‚e†ie ˆ‚ki‹ c†il ’‹ ’ ‹ o …anaƒe your †o…€any’s i uiiy • eeo€ ‘†‚€Š ‹ Œ‚ c€ ‚‚l€ o ao„ a †ear a††urae ie„ o‚ he †o…€any ﬁnan†es • Roa…a€ ﬁ‹‹cil € ic ‚ƒ™ ci € an enabe you o use he… o …easure onƒoinƒ €er‚or…an†e

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps ™u€€y †hain & o€eraions H‚ˆ ˆ c‹ ‰ l† ›einƒ €rou†s ‚ro… †a„ak o †uso…er re uires †oninuous innoaion an †onsan aenion – he abiiy o res€on „ih s€ee an aƒiiy is a key €ar o‚ sayinƒ ahea o‚ he †o…€eiion Wih he su€€y †hain o‚en a††ouninƒ ‚or —0Ÿ o‚ oa business †oss †reainƒ a O’‹i“c‰‹‹ l Agile-buying & End-to-end supply chain Omni-customer …ore e‚ﬁ†ien su€€y †hain †an i…€roe …arƒins e†rease S Ž Merchandising design & Optimisation Fulﬁlment i…e˜o˜…arke an een ƒro„ …arke share We’e • What is the right multi- • What are the right • Where should we locate • What is the most effective channel operating model… products to sell… ›hat our fulﬁlment centres… method of fulﬁlment… eeo€e a uni ue ‚ra…e„ork an se o‚ †a€abiiies ›hat does ‘good’ look like olumes are reƒuired ha s€an he enire su€€y †hain – ‚ro… sraeƒy o in the luxury industry… by product & channel… • Which partners offer the • How can we track stock most agile distribution… at each location… i…€e…enaion an †an assis in unerakinƒ a • Establish the right supply • Single view of product as€e†s o‚ sraeƒi† an a†i†a assess…en esiƒn chain strategy to ensureœ to support effectie • Building integrated • Designing scalable and agile Customer centre operating decision making demand and supply order management solutions an i…€e…enaion in†uinƒ ehi†a €ro†ure…en model design planning capabilitya an susainabiiy †onsieraions o i…€roe your • Support the end-to- • Building an accurate view of • Omni-channel foundations end buying cycleœ • Omni-channel network stock across the enterprise su€€y †hain o€eraions ’single iew of product order conﬁguration & stock“ • Disciplined sourcing, • Profitable pick, pack and product lifecycle and • Effective supplier dispatch for deliery to stores • Bring it to life with roadmap category management management and direct to customer & ™ourney planning • Omni-merchandise • Building end-to-end cost napshot client story optimisation to sere isibility to drie proﬁtable decision making For a ƒoba †onsu…er bran „e he€e he… beer …anaƒe €roﬁabiiy an „orkinƒ †a€ia in a e†ininƒ €hysi†a …arke We bui a business €roﬁabiiy an inenory ra†kinƒ …oe o in‚or… †uso…er / €rou† €roﬁabiiy an inenory/isribuion e†isions The key beneﬁs „ere° an o€i…ise €or‚oio – isibiiy o‚ „hi†h €rou†s …ae …oney¢ an a reu†ion in ‚uﬁ…en an soraƒe †oss

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Anayi†s H‚ˆ ˆ c‹ ‰ l† We are isru€inƒ he …arke€a†e by e…beinƒ Whie here’s no sinƒe ans„er o he uesion o‚ „here o sar „ih anayi†s „e beiee hese areas shou be on he shor is ‚or any uxury business anayi†s in eeryhinƒ „e o Throuƒh a unreeninƒ ‚o†us on “hear o‚ he business” issues „e are he€inƒ CŠ€‚’ … ‚ˆ‰ Ri€k … Šl‚Ž W‚kŒ‚c —i‹‹c SŠ††lŽ c‰i‹ our †iens o rans‚or… he…sees eierinƒ a –ricing & proﬁtability Regulation & –erformance Šinancial performance upplier & procurement “o…ino e‚‚e†” riinƒ ao€ion hrouƒhou heir compliance management management analysis business ‚ro… he ineƒraion o‚ our aan†e Customer segmentation Šraud & forensics ›orkforce alignment ‘danced forecasting upply chain †a€abiiies inusry ex€erise innoaie eiery optimisation …oes an aue˜base ou†o…es Brand & sentiment Reputational risk Compensation & Tax model –roduct proﬁtability analysis beneﬁts optimisation The e€h an breah o‚ †a€abiiies is unriae – no oher ‚ir… has he †o…binaion o‚ anayi†s e†hnooƒy †a€abiiies o…ain ex€erise aan†e anayi†s oƒeher „ih reaionshi€s „ih –xŒ an business o„ners We hae oer §000 anayi†s €ro‚essionas ƒobay „orkinƒ in †oaboraion „ih our 1ž000 ei†ae T‰ —€‰i‚‹ I‹ lli ‹c Acc l ‚ eiery ne„ork o eier ƒreaer insiƒh o you We hae inese o †reae a uni ue se o‚ ‚ashion ineiƒen†e an anayi†s oos An exa…€e o‚ his is ‚oun „ihin our eainƒ˜eƒe oo ‚or ‚ashion reaiers° kno„ †o…€eiors’ €rou†s €ri†es an is†ouns o …axi…ise he €roﬁabiiy o‚ e†isions The ‘Fashion Ineiƒen†e’ A††eeraor is an anayi†s oo ha €roies our reai †iens „ih rea˜i…e †o…€eior ineiƒen†e base on €ubi†ay aaiabe aa ha eas o beer buyinƒ an rainƒ e†isions as „e as beinƒ abe o €rei† he nex bes hinƒ in se†ons

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Organisation Snapshot client story For a UK footwear brand, We developed a new capability model and organisational Aligning strategies across an organisation’s corporate design to support the organisation’s vision infrastructure is critical to adapting in a constantly evolving of expanding their global footprint and world. At Deloitte, the depth and breadth of our capability doubling the size of the business across the talent, technology, place and space agendas provides us with the unique expertise to ensure our clients not only survive, but thrive amongst the fittest. How we can help What is the Talent Tech Does it have the organisation’s talent technology to agenda and how support its talent does it support the agenda, processes Talent Workforce Change Organisational business stratergy? and ways of Mobile Data IT Collaboration Strategy Agility Management Transformation working? technology Security Infrastructure Tools Business Strategy How does its real Are the right people estate asset base and working in the right working environment place for enterprise support its talent success? Workplace Workplace Real Estate Real Estate and maximise Footprint Location Relocation Tax & Vision Design Transformation Strategy productivity? Space Optimisation Strategy Implementation Incentives Place

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps •riae an ‚oreiƒn˜o„ne businesses H‚ˆ ˆ c‹ ‰ l† A he †ore o‚ our a€€roa†h o su€€orinƒ €riae e uiy ba†ke businesses is he €riae e uiy i‚e†y†e Fro… iniia A…os a uxury brans „i ae ba†k o so…e ‚or… ines…en hrouƒhou …i †y†e ƒro„h o„ars an exi o‚ €riae o„nershi€ An …any brans een ƒoba ones an beyon „e hae eeo€e a isin†ie o‚‚erinƒ o eier aue ai†e an insiƒh a ea†h saƒe hae su††ess‚uy reaine ha sru†ure hrouƒh ƒeneraions o‚ ƒro„h In re†en years €riae e uiy ﬁr…s hae been a…onƒ he …os a†ie buyers o‚ uxury an €re…iu… brans They €ay a †ru†ia roe in €roiinƒ †a€ia o he uxury ƒoos inusry o‚en „ih he ob‹e†ie o‚ he€inƒ younƒ brans o ƒro„ •riae e uiy has been €ari†uary a†ie in he€inƒ brans „ih he †o…€ex an ex€ensie €ro†ess o‚ inernaiona ƒro„h We €roie …anaƒe…en ea…s „ih a ben o‚ sraeƒi† ﬁnan†ia an o€eraiona su€€or We aso †reae o€€oruniies ‚or €eers o ne„ork a†ross he €riae e uiy˜ba†ke an €riae †o…€any ans†a€e The e…ans an re uire…ens o‚ ‚oreiƒn˜o„nershi€ are an aiiona †o…€exiy ‚or …any o†a …anaƒe…en ea…s o naiƒae We hae a ei†ae ‚oreiƒn˜o„ne aisory ea… „ho unersan he †haenƒes ‚a†e by ‚oreiƒn˜o„ne †o…€anies aximising alue upporting management

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Tax H‚ˆ ˆ c‹ ‰ l† Wheher you’re a ‚ashion enre€reneur an esabishe U¬ uxury bran a ‚oreiƒn †o…€any in he U¬ or a FT™E orƒanisaion „e …ake i our business o a„ays o‚‚er you bes˜in˜†ass ax ex€erise ‚ro… eainƒ iniiuas We †an he€ you „ih yna…i† ax res€onses ‚or oay’s ‚as˜†hanƒinƒ eniron…en o aress †haenƒes in a ‡l‚ƒli€i‚‹ ‹ “c‚’’ c I‹ ll cŠl †‚† Ž R †Ši‚‹ ‹ i€k key ax areas reean o your business in a †o…€rehensie –o…€rehensie ax anaysis an –o…€ex su€€or in reie„inƒ Res€oninƒ o …eia an so†ia souions ‚or aernaie “roues o iner†o…€any ransa†iona s†ruiny on o†a ax €osiion an †oheren „ay We seek o eier ai†e ha’s €ra†i†a …arke” ¡raiiona isribuion arranƒe…ens ‚or I• ¡eƒ i†en†e reean an †os˜e‚‚e†ie ‘y „orkinƒ „ih eoie no so…ni˜†hanne£ ‚ran†hise ‚ees£ ony „i you beneﬁ ‚ro… our ex€erise a he ‚ore‚ron o‚ oay’s ax aƒena bu aso he ‚resh enerƒy ha our €eo€e brinƒ in heir a€€roa†h o he€inƒ „ih your ax e†isions šEPS SŠ††lŽ c‰i‹ WŽ€ ‚Œ ˆ‚ki‹ Res€oninƒ o ‘E•™ eeo€…ens° –uso…s an rans‚er €ri†inƒ Taiore souions suiinƒ he eƒ rans‚er €ri†inƒ o‚ inanƒibes¢ as€e†s¢ †onsieraions o‚ inire† †urren business eniron…en ™na€sho †ien sory hree˜ier rans‚er €ri†inƒ o†u…enaion ax †onse uen†es¢ unersaninƒ bu aso €ra†i†a o i…€e…en a€€roa†h¢ iƒia e†ono…y he aue ae by ea†h seƒ…en WWih a ax ‘‚oo€rin’ in oer ž0 ‹urisih a ax ‘‚oo€rin’ in oer ž0 ‹urisi†ionsi†ions o‚ he su€€y †hain ƒobaƒobayy €r €reseninƒ a reseninƒ a ranƒe o‚ †o…€ex anƒe o‚ †o…€ex irire† an e† an ininirire† ax rues – his †ien ha a †hae† ax rues – his †ien ha a †haenƒeenƒe WWe he€e he… eeo€ a re he€e he… eeo€ a robus robus ransa†ionaansa†iona sru†ursru†ure ‚or he †re ‚or he †reaion eeo€…en an useeaion eeo€…en an use o‚ †onen an oher ineo‚ †onen an oher inee†ua €re†ua €ro€eryo€ery „hi†h no ony …e a„hi†h no ony …e a ax an r ax an rans‚er €ri†inƒans‚er €ri†inƒ rre uire uire…ens bu aso su€€ore re…ens bu aso su€€ore reaisaioneaisaion o‚ heir business sro‚ heir business sraeƒyaeƒy W Wee hheenn ii……€€ee……eennee a ne„ sinƒe €a‚or… abe o ra ne„ sinƒe €a‚or… abe o reﬂe† eﬂe† hhee rraannssaa††iioonns s ƒenerƒenerae by he ne„ I• sru†urae by he ne„ I• sru†uree

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Risk & ƒoernan†e H‚ˆ ˆ c‹ ‰ l† ™raeƒi† Risk Finan†ia Risk –yber se†uriy hreas AAAs ‚ashion an uxury †o…€aniess ‚ashion an uxury †o…€aniess ‚ashion an uxury †o…€anies Risk …anaƒe…en †an a† asRisk …anaƒe…en †an a† asRisk …anaƒe…en †an a† as TTThe in†rhe in†rhe in†reasinƒ …oe…eneasinƒ …oe…eneasinƒ …oe…en A †hanƒinƒ reƒuaory eniron…en Eoinƒ ƒoernan†e seek o †a€urseek o †a€urseek o †a€ure ƒre ƒre ƒro„h i „io„h i „io„h i „i an enaber o‚ oher aue riers –an enaber o‚ oher aue riers –an enaber o‚ oher aue riers – o„aro„aro„ars he ao€ion o‚ s he ao€ion o‚ s he ao€ion o‚ iƒiaiƒiaiƒia ans†a€es In oay’s un€rei†abe an hiƒhy †o…€eiie be ia o a†iey …anaƒe hebe ia o a†iey …anaƒe hebe ia o a†iey …anaƒe he ‚or exa…€e assurinƒ he en˜‚or exa…€e assurinƒ he en˜‚or exa…€e assurinƒ he en˜ „i„i„i r r re uire uire uire a se€ †hanƒe ‚ore a se€ †hanƒe ‚ore a se€ †hanƒe ‚or business eniron…en i’s i…€oran o ake a hoisi† ie„ srsrsraeƒi† risks asso†iae „ihaeƒi† risks asso†iae „ihaeƒi† risks asso†iae „ih o˜en su€€y †hain es€e†iao˜en su€€y †hain es€e†iao˜en su€€y †hain es€e†iayyy …any uxury br…any uxury br…any uxury brans in ho„ans in ho„ans in ho„ o‚ ƒoernan†e risk an †o…€ian†e – „hie ‚o†usinƒ no ‘br‘br‘bran sran sran sre†h’¢ €us o unersane†h’¢ €us o unersane†h’¢ €us o unersan „hen br„hen br„hen bran˜i†ensinƒ an hiran˜i†ensinƒ an hiran˜i†ensinƒ an hir hey €rhey €rhey €roe† heir o„n anoe† heir o„n anoe† heir o„n an he risk˜rhe risk˜rhe risk˜reurn as€e†s o‚ …a‹oreurn as€e†s o‚ …a‹oreurn as€e†s o‚ …a‹or €aries ar€aries ar€aries are inoee inoee inoe heir †uso…ers’ aaheir †uso…ers’ aaheir †uso…ers’ aa ony on he risks ha †an hreaen aue bu aso he risks ines…en e†isionsines…en e†isionsines…en e†isions ha an ener€rise †an ake o †reae aue To o his ‚ashion an uxury business eaers shou †onsier e…beinƒ Maserinƒ bran an Ensurinƒ a robus su€€y Ensurinƒ your e†hnooƒy a houƒh‚u a„areness o‚ risk an †o…€ian†e ino he re€uaiona risk †hain an …anaƒinƒ is an asse raher han ery ‚abri† o‚ he orƒanisaion Œur risk business s€ans a hir €aries a risk he reean areas o‚ risk – an „e he€ ƒoba orƒanisaions Makinƒ s…arer ines…en ‘uiinƒ e‚‚e†ie risk •roe†inƒ an o esiƒn risk sraeƒies anayse key risks esiƒn an e†isions an i…€roinƒ ƒoernan†e an €ro†esses †onroinƒ aa i…€e…en risk ‚ra…e„orks an su€€or risk †onros €ro‹e† exe†uion an ƒoernan†e ™na€sho †ien sory FFor one o‚ he „oror one o‚ he „or’’s i†oni† †onsu…er brs i†oni† †onsu…er bransans „e he€e he… …anaƒe a key r„e he€e he… …anaƒe a key re€uaiona risk –e€uaiona risk – aao„inƒ he… o unersan ho„ an exernao„inƒ he… o unersan ho„ an exerna srsraeƒi† risk †ou a‚‚e† †onsu…er seni…enaeƒi† risk †ou a‚‚e† †onsu…er seni…en an e…an an ho„ o ran e…an an ho„ o res€ones€on

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Autumn Winter 2014 Click to eˆlore The rowing ‚ower The Deloitte Swiss loal Sure on oƒ Consumers Watch Inustr Stu eputation isk’ 2014 Spring Summer 2014 Click to eˆlore loal Human The „ew loal ‚owers oƒ Capital Trens Digital Diie …uxur oos 2014

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps The eoie –onsu…er Reie„° The ƒro„inƒ €o„er o‚ †onsu…ers Whie †onsu…ers hae a„ays ha he abiiy o oe „ih heir ‚ee or „aes hey no„ hae he €o„er o inﬂuen†e no ony „ha hey buy bu „ha ohers buy as „e E…€o„ere by a††ess o …ore in‚or…aion so†ia ne„orks an iƒia ei†es †onsu…ers are no„ „e e ui€€e o ﬁn he riƒh €rou† or seri†e o sui heir nees As a resu „e’re seeinƒ a ƒa€ e…erƒe be„een †onsu…ers’ ex€e†aions an brans’ abiiy o …ee he… The †haenƒe ‚or businesses is ho„ o †ose his ex€e†aions ƒa€ „hen eainƒ „ih …iions o‚ i‚‚eren †onsu…ers a e…aninƒ i‚‚eren hinƒs earch our website or contact us to access the insights

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps The eoie ™„iss Wa†h Inusry ™uy 2014 The suy hiƒhiƒhs he ie„s o‚ „a†h †o…€any exe†uies on he key †haenƒes an o€€oruniies ‚a†inƒ he ™„iss „a†h inusry ›ro„h has been one o‚ he e‚ininƒ ‚eaures o‚ he „a†h inusry ‘u „hie …any re…ain o€i…isi† ‚or ƒro„h oer he nex 12 …onhs „eakeninƒ ‚oreiƒn e…an is €er†eie as a siƒni‚i†an risk Whie he ouook is no as o€i…isi† as i has been in he as 2 years noaby ‚or –hina ne„ o€€oruniies are ex€e†e in eeo€inƒ …arkes su†h as Inia an Inonesia „ih Euro€ean an U™ …arkes aso srenƒheninƒ earch our website or contact us to access the insights

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Re€uaion±Risk° ›oba surey on re€uaiona risk Wha’s your †o…€any’s re€uaion „orh¯ I‚ he …ore han š00 business exe†uies „ho €ari†i€ae in our ƒoba suy on re€uaion risk are †orre† a †o…€any’s re€uaion shou be …anaƒe ike a €ri†eess asse an €roe†e as i‚ i’s a …aer o‚ i‚e an eah be†ause ‚ro… a business an †areer €ers€e†ie ha’s exa†y „ha i is The Re€uaion±Risk surey re€or exa…ines „ha orƒanisaions aroun he „or are oinƒ o ƒe in ‚ron o‚ his †rii†a issue earch our website or contact us to access the insights

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps ›oba •o„ers o‚ Luxury ›oos 2014° In he hans o‚ he †onsu…er The re€or €roies an ouook ‚or he eainƒ uxury ƒoos e†ono…ies insiƒhs ‚or …erƒers an a† uisiions ¡M&A£ a†iiy in he se†or an is†usses he …a‹or rens a‚‚e†inƒ uxury ƒoos †o…€anies in†uinƒ he reai an e˜†o……er†e o€eraions o‚ he arƒes ©ž uxury ƒoos †o…€anies “ es€ie o€erainƒ in a roube e†ono…i† eniron…en uxury ƒoos †o…€anies ‚are beer han †onsu…er €rou† †o…€anies an ƒoba e†ono…ies ƒeneray We ex€e† ƒro„h in eeo€e e†ono…ies o €i†k u€ s€ee „hie siƒniﬁ†an risks in e…erƒinƒ …arkes re…ain” sai Ira ¬aish –hie‚ E†ono…is eoie ›oba “ Œera €er‚or…an†e o‚ he uxury se†or „i e€en no ony on e†ono…i† ƒro„h bu on ‚a†ors su†h as ou…e o‚ rae €roe†ion o‚ inee†ua €ro€ery †onsu…er €ro€ensiy o sae an †hanƒinƒ in†o…e isribuion” earch our website or contact us to access the insights

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps The Ne„ iƒia iie iƒia ei†es’ inﬂuen†e on in˜sore €ur†hase behaiour is ƒro„inƒ …u†h ‚aser han anyone †ou hae ani†i€ae ›ien his a††eeraion „e are a a i€€inƒ €oin in reai — a €oin „here iƒia †hannes shou no onƒer be †onsiere a se€arae or isin† business Insea iƒia is ‚una…ena o he enire business an he enire sho€€inƒ ex€erien†e in an ou o‚ he sore As his ne„ reaiy beƒins o hae a ƒreaer i…€a† reaiers shou †hanƒe ra…ai†ay he „ay hey hink …easure an ines in iƒia an aress heir †uso…ers’ iƒia nees an „ans earch our website or contact us to access the insights

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps ›oba ¥u…an –a€ia Trens 2014° Enƒaƒinƒ he 21s˜†enury „ork‚or†e –EŒs an ¥R eaers see aen as a …a‹or †haenƒe o ƒro„h Where shou you ‚o†us¯ ›oba e…oƒra€hi† †hanƒes are ainƒ †o…€exiy o eery hu…an †a€ia †haenƒe A eoie surey s€anninƒ §0 †ounries ooke a he aen issues ha †an hreaen orƒanisaiona e‚‚e†ieness ‘usinesses nee a ne„ a€€roa†h o …anaƒinƒ hu…an †a€ia – an ¥R nees ne„ skis o eier i The 21s˜†enury „ork‚or†e is ƒoba hiƒhy †onne†e e†hnooƒy˜say an e…aninƒ Is e…€oyees are youh‚u a…biious an ﬁe „ih €assion an €ur€ose Miennias are a …a‹or ‚or†e – bu so are oer „orkers „ho re…ain enƒaƒe an auabe †onribuors earch our website or contact us to access the insights

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps The way we work “ Over the years € have learned that what is i†ortant in a dress is the Click to eˆlore wo†an who is wearing it‹” ves aint Laurent ƒhe Deloitte Our eˆecutive Our Our digital Our social way rogra††es greenhouse studio i†act ‘As One’

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps The €eloitte way’ Traditional approach ‘s ‘ne’ ˆig ƒ ¡arketing ‰Ž‘ ‰R‘ Tax €irector R ‰onsultants ‰onsultants ‘ur ﬁrm has an unparalleled ability to work with all levels of your organisation, and can work holistically ‰¡‘ ‰R‘ to tackle any challenge, no matter how complex Žragmented and highproﬁle. ‘ur competitors typically focus ‰reative ‰ ‘ on one or several parts of a business, but few, if €irector any, can consider an approach as one. ˆrand ‰E‘ ‰‘‘ ˆusiness ‡nit œeaders Technology ‰onsultants ‰onsultants trategy ˆouti”ues The €eloitte ay’ ¡ore value as one ‰Ž‘ ‰R‘ Tax €irector ‰¡‘ ‰R‘ ¡ore value as one ‰reative ‰ ‘ €irector ‰E‘ ‰‘‘ ˆusiness ‡nit œeaders

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Œur exe†uie eeo€…en “ The ›ro„h Es†aaor •roƒra……e €roƒra……es is ‚anasi† ‚or –EŒs „ho „an o eeo€ heir skis an earn abou e…erƒinƒ …arkes In his business you neer so€ earninƒ so I hink his €roƒra……e is ƒrea” CEO ‡CEO ‡‚ˆ‰ E€cl‚ P‚ˆ‰ E€cl‚ P‚‚’’ ’’ –EŒ FT™E 100 Ines…en Manaƒe…en ›rou€ Œur rŒur res€onsibiiy in riinƒ susainabe e†ono…i†es€onsibiiy in riinƒ susainabe e†ono…i† ƒrƒro„h in†ues „orkinƒ „ih U¬ businesses oo„h in†ues „orkinƒ „ih U¬ businesses o rie innoaion an ne„ hinkinƒ eoie hasrie innoaion an ne„ hinkinƒ eoie has aun†he a sraun†he a sraeƒi† €raeƒi† €roƒroƒra……e o he€ a…biiousa……e o he€ a…biious –EŒs ‚r–EŒs ‚ro… eao… eainƒ U¬ †o…€anies su††eeinƒ U¬ †o…€anies su††ee in ‚as ƒrin ‚as ƒro„inƒ eeo€inƒ …arkeso„inƒ eeo€inƒ …arkes C—O T‹€ii‚‹ Lƒ€ N ‘ ‡ ‹ i‚‹ C—O “I hae neer ha an ex€erien†e ike “I a… no„ …u†h …ore in‚or…e C—O P‚’’ ha be‚ore in …y †areer A „hoe ay I hink i’s he bes „orksho€ I hae ™in†e is aun†h in 200— he €eloitte CŠO eoe o …y su††ess „ih an exre…ey eer aene Ex†een aue ‚or i…e –rogramme has he€e oer 100 iniiuas be†o…e aene ƒrou€ o‚ houƒh €arners The inese an I hae bui a ƒrea ƒrou€ –FŒ an su€€ore hunres o‚ ohers in heir issues an o€€oruniies „e †oe†iey ne„ork o‚ –FŒs” roes The ee…ens „hi†h …ake u€ he –FŒ •roƒra……e un†oere are ‚o†usse i…€oran an are esiƒne o assis he –FŒ hrouƒhou heir †areer †eary on he †rii†a €ah o‚ a –FŒ FT™E 100 –o…€any €roiinƒ unriae insiƒh an su€€or aonƒ su††ess‚u ransiion ‚or …e” he „ay –FŒ ›oba –onsu…er ›oos –o…€any

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps The ƒreenhouse ex€erien†e “Our lab experience was a great aid in the deelopment of our thinking around In†reasinƒy your business ‚a†es issues „ihou the analytics ‘art of the possible’ Being easy ans„ers Issues ha re uire …ui€e €ers€e†ies able to see and interact with demos †reaiiy an aa€aion Issues ha †anno be of real life business scenarios brought aresse „ih business as usua We e†ie o suy analytics to life far beyond what words „ha i akes o break ou o‚ hese rus an a††eerae …eaninƒ‚u resus an „e is†oere he €o„er o‚ and slide could do” i……ersie ex€erien†es – 1˜2 ay inera†ie sessions aiore o aress s€e†iﬁ† business †haenƒes The eoie ƒreenhouse †onsiss o‚ a see†ion o‚ ‘abs’ ead of Šinancial –lanning & ‘nalysis easy¢et ea†h one ra„inƒ u€on €rin†i€es ‚ro… esiƒn hinkinƒ behaioura e†ono…i†s ƒrou€ yna…i†s an innoaion heory Reƒaress o‚ o€i† ea†h ex€erien†e is †uso…ise o an exe†uie or ea…’s isin† nees The †o……on hrea¯ isru€inƒ orinary hinkinƒ reeainƒ ne„ €ossibiiies an in†iinƒ €rou†ie a†ion W‚ki‹ ˆi‰ Ž‚Š IERSIVE FACTATE STRUCTURED ›e take you out of the ordinary ›e thoughtfully assemble ›e tie together with and into a consciously designed the right mix of high tech an approach speciﬁcally enironment and high touch elements designed to produce moments of impact

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps The eoie iƒia ™uio° –oaboraion an ins€iraion Œur ne„ suio in he hear o‚ –erken„e’s esiƒn isri† in Lonon is a s€a†e ha has been bui ‚or †oaboraion an ins€iraion I ao„s us o „ork oƒeher „ih our †iens in a ﬂexibe …anner „ih €eny o‚ s€a†e o „rie an ra„ ieas as „e as he e†hnooƒy o brinƒ he… o i‚e Wheher you „an o hae an ieas session ‚or an hour run a „orksho€ ‚or an a‚ernoon or †oaborae on a €ro‹e† oer he †ourse o‚ seera „eeks „e hae he s€a†e o o i in “ Our studios were formed with a single goal in mindœ inspiring people to do their best work ‘t their core our studios foster creatiity collaboration and the deliery of pixel perfect digital solutions” €eloitte €igital

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps eoie I…€a† My ision ‚or eoie is o be he isin†ie Fir… – o san ou hrouƒh he i…€a† „e hae on our †iens an so†iey … We beiee our „ork is €ayinƒ an i…€oran €ar in †onribuinƒ o he e†ono…i† re†oery in he U¬ We aise ‘riish business eaers on a ariey o‚ issues ranƒinƒ ‚ro… orƒanisaiona †hanƒe o oerseas ex€ansion An i…€oran €ar o‚ our e‚‚ors o in†rease he †o…€eiieness o‚ ‘riish business is hrouƒh our he€ in …anaƒinƒ heir ax a‚‚airs e‚‚e†iey an †o…€yinƒ „ih reƒuaions in an in†reasinƒy †o…€ex ƒoba e†ono…y Œur „ork a†ross iƒia an anayi†s is riinƒ innoaion he€inƒ in†rease €rou†iiy an €roiinƒ our †iens „ih souions o he …os †o…€ex o‚ €robe…s … Whie he …arke€a†e has been †haenƒinƒ I beiee ha he uaiy €assion an enerƒy o‚ our €eo€e oer he as ‚e„ years has i…€a†e €osiiey boh on our †iens an he broaer so†iey We „i „ork har o i…€roe his i…€a† in F¨1ž an beyon Di S†‚Šl ™enior •arner an –EŒ

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps €eloitte Žashion & œuxury, ‡K leadership Ian eddes Sukie Kooner Nick Pope an is the ead of ‡K Retail in our ‰onsumer ukie coleads the ‡K ﬁrm’s Žashion & œuxury ¢ick coleads the ‡K ﬁrm’s Žashion & œuxury ˆusiness practice – including ownership of the ›oods business. €uring her £ª year career she has ›oods business. e has over £« years of consulting Žashion & œuxury ›oods business. e has over been responsible for coordinating a number of experience, working with a large variety of consumer ¥„ years experience working in the Retail sector. our consumer business clients and luxury brands. businesses. is functional experience includes’ Žunctional experience includes’ buying and he has extensive accounting experience, and reputation and brand management, strategic stress merchandising, category management, price has been involved in a number of transactions, testing, forecasting & planning, consumer research, optimisation, sourcing and supplier management, ‘s, offering circulars, vendor and ﬁnancial and demand analytics supply chain, and operating model & due diligence organisation design How hae luxur consumers change† How hae luxur companies een eoling† What oes luxur mean to ou† “ œuxury consumers can now shop from a larger “ ’ve deﬁnitely seen a shift towards luxury brands “ eople often say that luxury is having things the range of international brands across more categories becoming much more sophisticated and rigorous way you want them. ˆut for me luxury is mainly than ever before. think this has made more them in how they operate – mainly as a result of the about enduring ”uality and value – falling in love even more discerning and focused on craftsmanship increasing competitiveness in the market” with the product or the experience, and and materials in addition to style and branding” appreciating it more everyday” igeeseloitte‡co‡uk sukiekoonereloitte‡co‡uk nipopeeloitte‡co‡uk

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps Re‚eren†es 01 ›oba •o„ers o‚ Luxury ›oos 2014° In he hans o‚ he †onsu…er eoie 2014 02 The Ne„ iƒia iie eoie 2014 0š Leaershi€ in Luxury° Ieni‚yinƒ brans ha bui susaine €er‚or…an†e ›o…an ™a†hs E uiy Resear†h 201š 04 Re€uaion±Risk° ›oba surey on re€uaiona risk eoie / Forbes 2014 0ž ‘‘es ›oba ‘rans’ re€or Inerbran 2014 0¤ ¥o„ A‚ﬂuen ™ho€€ers ‘uy Luxury ›oos ›ooƒe / I€sos 2014 0© The ne„ €ah o aue MIT/I‘” Re€or I‘M 2014 0— Ex€orinƒ ™raeƒi† Risk° ™urey o‚ š00³ ƒoba †˜suie an boar exe†uies eoie / Forbes 201š 0§ ›oba ¥u…an –a€ia Trens eoie 2014 10 The aue kiers reisie° A risk …anaƒe…en suy eoie 201š 11 The Ri€€e E‚‚e† ¥o„ …anu‚a†urinƒ an reai exe†uies ie„ he ƒro„inƒ †haenƒe o‚ su€€y †hain risk eoie 201š 12 Maƒi† ¦uaran ‚or ‘usiness Anayi†s ™eri†es Wor„ie ›arner 2014 1š The eoie –onsu…er Reie„° The ƒro„inƒ €o„er o‚ †onsu…ers eoie 2014 14 –onsu…er •rou†s M&A Insiƒhs eoie 2014 1ž The eoie ™„iss Wa†h Inusry ™uy 2014 eoie 2014 1¤ The o…ni˜†hanne o€€oruniy° Uno†kinƒ he €o„er o‚ he †onne†e †onsu…er eoie 201š 1© Mobie Inﬂuen†e 201š ˜ The ƒro„inƒ inﬂuen†e o‚ …obie in sore eoie 201š 1— The eoie –onsu…er Reie„ ˜ ‘eyon he hy€e° he rue €oenia o‚ …obie eoie 201š 1§ FT†o… / Merƒer…arke ¡in‚or…aion on †o…€any ransa†ions£ 20 ‘usiness o‚ Fashion ‘oF†o… I…aƒe †reis Robin ‘e „„„robinbe†ouk eoie re‚ers o one or …ore o‚ eoie Tou†he Toh…asu Li…ie ¡“TTL”£ a U¬ €riae †o…€any i…ie by ƒuaranee an is ne„ork o‚ …e…ber ﬁr…s ea†h o‚ „hi†h is a eƒay se€arae an ine€enen eniy •ease see „„„eoie†ouk/abou ‚or a eaie es†ri€ion o‚ he eƒa sru†ure o‚ TTL an is …e…ber ﬁr…s eoie LL• is he Unie ¬inƒo… …e…ber ﬁr… o‚ TTL This €ubi†aion has been „rien in ƒenera er…s an here‚ore †anno be reie on o †oer s€e†iﬁ† siuaions¢ a€€i†aion o‚ he €rin†i€es se ou „i e€en u€on he €ari†uar †ir†u…san†es inoe an „e re†o……en ha you obain €ro‚essiona ai†e be‚ore a†inƒ or re‚raininƒ ‚ro… a†inƒ on any o‚ he †onens o‚ his €ubi†aion eoie LL• „ou be €ease o aise reaers on ho„ o a€€y he €rin†i€es se ou in his €ubi†aion o heir s€e†iﬁ† †ir†u…san†es eoie LL• a††e€s no uy o‚ †are or iabiiy ‚or any oss o††asione o any €erson a†inƒ or re‚raininƒ ‚ro… a†ion as a resu o‚ any …aeria in his €ubi†aion © 2014 eoie LL• •riae an †onﬁenia A riƒhs resere eoie LL• is a i…ie iabiiy €arnershi€ reƒisere in Enƒan an Waes „ih reƒisere nu…ber Œ–š0š¤©ž an is reƒisere o‚ﬁ†e a 2 Ne„ ™ree ™ uare Lonon E–4A š‘µ Unie ¬inƒo… Te° ³44¡0£ 20 ©§š¤ š000 Fax° ³44¡0£ 20 ©ž—š 11§—

The big challenges Case studies Our wardrobe Insight & research The way we work Next steps “ƒhe great thing about fashion is that it always looks forward” €n tribute to Oscar de la enta Ž‘’“” – ”–‘—˜