The big challenges Case studies Our war Our warddrroobebe Insight & r Insight & reesearsearcchh T Thhe way we worke way we work Next steps Next steps 03 ™ee†inƒ an o€i…isinƒ o†aions Whis he shi‚ o„ars o…ni˜†hanne is rea an ƒro„inƒ he as …a‹oriy o‚ ‚ashion an uxury reenues are si rien by o‚fline €hysi†a †hannes­ I re…ains rue ha he †ornersone o‚ †a€urinƒ his o‚fline reai e…an is si ‘o†aion o†aion o†aion’ – bu a key enaber ‚or su††ess „i be o ensure a †onsisen †ross˜†hanne †onsu…er ex€erien†e ‚ro… †o……uni†aion o †onersion­ The ariey o‚ e…oƒra€hi† an in˜reƒion nuan†es ¡e­ƒ­ †iies su†h as Lonon – or een s€e†ifi† srees „ihin †iies – a†inƒ as san˜aone e…an †enres¢ oƒeher „ih ransi an ouris… riers£ „i be ery i…€oran i‚ uxury brans are o ruy †a€ure ƒro„h­ Ÿ Balancing the physical growth strategy is one of the most important components of success ¤ž A baan†e †iy ƒro„h sraeƒy ¡in†uinƒ oues£ re uires ee€ unersaninƒ o‚ nuan†es o‚ uxury †onsu…ers say o‚ †aeƒory €ri†e an sye hey „an o ‚Šc‰ ‹ Œ l –iies a €rou† be‚ore €ur†hase Luxury brans shou Transi ‡­‚ˆ‰ Touris… Non˜†iy uxury ouris… seek o ƒenerae …axi…u… esinaions ¡e­ƒ­ resors aue ‚ro… he ‘…aƒi† rereas£ †an o‚‚er siƒnifi†an hour’ be‚ore flyinƒ €ahs o †os˜e‚‚e†ie ƒro„h Œnine ¥o„ A‚fluen ™ho€€ers ‘uy Luxury ›oos 2014 ›ooƒe / I€sos

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